CRM Technical Lead

Location: Bangalore 

Type: Work from Office 

Notice Period: Immediate Joiner max 15days 

Experience: 7 – 8 years 

Experience Required: 

• At least 7+ years of experience in implementation of Opensource / CRM Solutions and Contact Centre Infrastructure 
• At least 2+ years of experience in managing and leading a team of more than 20 people in CRM Solution, CRM Analytics, and service support 
• Experience in managing CRM solution which interfaces with 300+ Contact Centre agents 

Roles and Responsibilities: 

• Responsible for overall CRM solution design, implementation, customization, roll out and support for UIDAI 
• Responsible for on-boarding of any new Contact Centre service providers appointed by UIDAI and enabling their usage of the CRM solution 
• Should also act as the lead for the CRM Analytics personnel and monitoring of KPIs related to Contact Centre Service Provider and overall resident satisfaction 
• Should proactively analyse resident feedback and work towards continuous improvement of the CRM platform of UIDAI. 

Benefits and About NetConnect Global:  

Why NCG?  

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you.  

We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!  

What We Offer:   

• Career and competence support.    
• Clearly defined career paths    
• Personal Accident Policy    
• Paid Maternity Leave and Paternity Leave    
• Employee Assistance Program    
• Gratuity    
• Relocation Assistance    
• Open Door Policy    
• Disability Income Protection    
• Equal Employment Opportunity