1800 274 6001 sara@netconnectglobal.com

CRM Application Support

by Sanjeev Dua in
73 (views)

Job role insights

  • Date posted

    April 30, 2024

  • Closing date

    April 30, 2024

  • Offered salary

    ₹1,000,000 - ₹1,500,000/year

  • Quantity

    10 person


Type: Work from Office

Location: Delhi

Notice Period: Immediate to 30 Days

Experience: 4 - 5 Years

CRM Application Support Qualification required:

  • BE/ B. Tech / M. Tech / MSc / MCA qualification or equivalent
  • Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform

CRM Application Support Roles and Responsibilities:

  • L2 Avaya support - Pass L2 tickets to Avaya support team and track it until closure
  • Manage MAC and IP addresses for the Agents - Make call routing changes & configurations
  • Support and Manage IP Telephony infrastructure - IVR, Dialer, Nice, Media Gateway, Avaya CM configuration, Call routing & switching

CRM Application Support Experience Required:

  • At least 3 years of professional experience in Avaya contact center development, customization and implementation of vtiger/Open CRM solutions and contact centre infrastructure for development team
  • L2 Avaya support
  • Contact center network operation
  • Managing IP telephony infrastructure - SIP, Codecs, IVR, Session Manager, VoIP, CMS, Voicemail, Dialer, Call Accounting, Call Recording, WFM, Quality management tools, Avaya Gateways, Call routing & switching
  • Web client application development using REST / API, SOAP
  • Working knowledge of Microsoft dynamics CRM / Vtiger CRM

Benefits and About NETConnect Global:

Why NCG?

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!

What We Offer:

  • Career and competence support.
  • Clearly defined career paths
  • Personal Accident Policy
  • Paid Maternity Leave and Paternity Leave
  • Employee Assistance Program
  • Gratuity
  • Relocation Assistance
  • Open Door Policy
  • Disability Income Protection
  • Equal Employment Opportunity

Interested in this job?

0 days left to apply

Call employer

Ultimate Azure Data Engineer Interview Grilling: Top 32 Questions!

Define Microsoft Azure. A cloud computing platform that offers hardware and soft...

Azure Data Engineer

Top .Net Developer Interview Questions

.NET Developer Expertise Unleashed: Advanced Interview Insights for 5 Years

Explain the difference between value types and reference types in .NET. In .NET,...

.Net Developer

Java Behavioral Interview Questions

Spring Boot Interview Questions

What is the Spring Framework? Spring is a comprehensive framework for enterprise...

Core Java Interview Questions

What is Java? Java is a high-level, object-oriented programming language that is...

Singleview Developer interview questions for 10 years experience

Singleview Developer interview questions for 5 years experience

Single View Developer with five years of experience. These questions are designe...

SAP PI/PO interview questions for 5 years experience

SAP Process Integration/Process Orchestration (PI/PO) interview questions suitab...

SAP PI/PO interview questions for 10 years experience

SAP Process Integration/Process Orchestration (PI/PO) interview questions suitab...

Chat Icon Close Icon
Send message