CRM Application Support

Type: Work from Office

Location: Delhi

Notice Period: Immediate to 30 Days

Experience: 4 - 5 Years

CRM Application Support Qualification required:

• BE/ B. Tech / M. Tech / MSc / MCA qualification or equivalent
• Development resources should be preferably certified in vtiger CRM and/or Avaya CCM platform

CRM Application Support Roles and Responsibilities:

• L2 Avaya support - Pass L2 tickets to Avaya support team and track it until closure
• Manage MAC and IP addresses for the Agents - Make call routing changes & configurations
• Support and Manage IP Telephony infrastructure - IVR, Dialer, Nice, Media Gateway, Avaya CM configuration, Call routing & switching

CRM Application Support Experience Required:

• At least 3 years of professional experience in Avaya contact center development, customization and implementation of vtiger/Open CRM solutions and contact centre infrastructure for development team
• L2 Avaya support
• Contact center network operation
• Managing IP telephony infrastructure - SIP, Codecs, IVR, Session Manager, VoIP, CMS, Voicemail, Dialer, Call Accounting, Call Recording, WFM, Quality management tools, Avaya Gateways, Call routing & switching
• Web client application development using REST / API, SOAP
• Working knowledge of Microsoft dynamics CRM / Vtiger CRM

Benefits and About NETConnect Global:

Why NCG?

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!

What We Offer:

• Career and competence support.
• Clearly defined career paths
• Personal Accident Policy
• Paid Maternity Leave and Paternity Leave
• Employee Assistance Program
• Gratuity
• Relocation Assistance
• Open Door Policy
• Disability Income Protection
• Equal Employment Opportunity