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1800 274 6001 sara@netconnectglobal.com

ServiceNow Business Analyst

by Rhythm in
308 (views)

Job role insights

  • Date posted

    February 12, 2024

  • Closing date

    February 12, 2024

  • Hiring location

    Bangalore

  • Offered salary

    ₹1,000,000 - ₹2,500,000/year

  • Career level

    Middle Senior

  • Qualification

    Bachelor Degree

  • Experience

    5 Years 6 - 9 Years 6 Years 7 Years 8 Years 9 Years

  • Quantity

    10 person

  • Gender

    Female Male Other

Description

Experience: 5 - 6 years

Notice Period: Immediate joiners required ( 15-30 days max)

Qualification: Graduate

MODE OF WORK: Hybrid

Job Summary:

The ServiceNow HRSD Business Analyst role is a client facing role that designs complex service management platform and process configurations for client onboarding and migrations - which meet contractual obligations and standards. Role performs client requirements analysis of approved client solutions to deliver designs for the onboarding of clients to current Allianz Technology - Service Management practices. Document business requirements including use cases, testing / acceptance criteria, technical capabilities, operational process flows, organization priorities, business value drivers, dependencies / contingencies, risks, and opportunities. Work closely with Stake holders and Process Owners and Co-ordinate with different teams / divisions on the requirements.

ServiceNow Business Analyst Primary Responsibilities:

  • Engaging with business stakeholders to understand their business needs and to outline detailed requirements.
  • Collaborating with development teams and stakeholders to craft solutions, enhancing existing product functionality.
  • Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.
  • Drafting ServiceNow requirements and solutions documentation, producing product training and support collateral.
  • Participate in the development and grooming of Agile User Stories.
  • Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.
  • Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform
  • Documentation of workflow, leveraging third party tools and technology.
  • Working closely and collaboratively with development and QA teams to ensure optimal quality throughout ServiceNow’s software development lifecycle.
  • Participation in the QA (Testing) lifecycle to validate solution has met requirements as documented and providing feedback on testing results.
  • Conducting needs assessments calls and product demonstrations with prospective customers.
  • Able to effectively facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology.
  • Operates as a liaison between technical personnel and the appropriate Client and / or account teams.
  • Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.
  • Supports team information sharing and on-boarding of colleagues as the team grows.
  • Provides input on processes, procedures, or new approaches.
  • Have the ability to work independently and be very focused on meeting deadlines and exceeding customer expectations.

ServiceNow Business Analyst Mandatory Technical Skills Required:

  • Excellent written and verbal communication skills.
  • At least three (3) years of professional experience in a relevant business analysis/product management position (ServiceNow)
  • At least 2+ years of experience within HRSD module.
  • Demonstrated ability to manage multiple stakeholders from across the Enterprise.
  • Proven ability to work in a fast-paced, challenging environment in which you may be expected to assume multiple simultaneous responsibilities.
  • Solid technical aptitude specific to ITSM tools.
  • Track record of successful customer-facing engagements, self-starting skills.
  • A high degree of proficiency using Microsoft Tools
  • Working knowledge of Jira or other scrum tools
  • Applicants should be willing to support global product deployments, working across different time zones.
  • ITIL knowledge and experience.

Domain Knowledge Required for ServiceNow Business Analyst:

  • Strong ITIL V3 or above (Minimum ITIL foundation certification preferred)
  • ServiceNow CSA certified. Good to have CIS-HRSD certifications.
  • Exposure to Cloud technologies is good to have.
  • Excellent English Communication/Presentation skills (Oral & Written).
  • Perform duties with limited supervision
  • Ability to multi-task and work under strict deadlines
  • Ability to respond quickly to problems and changes

Soft Skills Required:

  • JavaScript, MySQL
  • German language (Good)
  • ServiceNow Development
  • Excel, Word, PowerPoint Knowledge
  • Release Management
  • Training experience.

Benefits and About NETConnect Global:

Why NCG?

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!

What We Offer:

  • Career and competence support.
  • Clearly defined career paths
  • Personal Accident Policy
  • Paid Maternity Leave and Paternity Leave
  • Employee Assistance Program
  • Gratuity
  • Relocation Assistance
  • Open Door Policy
  • Disability Income Protection
  • Equal Employment Opportunity

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