ServiceNow Business Analyst

Experience: 5 - 6 years

Notice Period: Immediate joiners required ( 15-30 days max)

Qualification: Graduate

MODE OF WORK: Hybrid

Job Summary:

The ServiceNow HRSD Business Analyst role is a client facing role that designs complex service management platform and process configurations for client onboarding and migrations - which meet contractual obligations and standards. Role performs client requirements analysis of approved client solutions to deliver designs for the onboarding of clients to current Allianz Technology - Service Management practices. Document business requirements including use cases, testing / acceptance criteria, technical capabilities, operational process flows, organization priorities, business value drivers, dependencies / contingencies, risks, and opportunities. Work closely with Stake holders and Process Owners and Co-ordinate with different teams / divisions on the requirements.

ServiceNow Business Analyst Primary Responsibilities:

• Engaging with business stakeholders to understand their business needs and to outline detailed requirements.
• Collaborating with development teams and stakeholders to craft solutions, enhancing existing product functionality.
• Interacts with Client and account teams as required to agree the Foundation Data, solutions to issues.
• Drafting ServiceNow requirements and solutions documentation, producing product training and support collateral.
• Participate in the development and grooming of Agile User Stories.
• Manages the development of agreed solutions required to address unique Client needs working with the technical teams to agree a resolution to delivery issues.
• Act as a liaison between the customer and the development team to drive the technical implementation, translate customer requirements to internal systems and processes, and help on-board new customer accounts onto the ServiceNow platform
• Documentation of workflow, leveraging third party tools and technology.
• Working closely and collaboratively with development and QA teams to ensure optimal quality throughout ServiceNow’s software development lifecycle.
• Participation in the QA (Testing) lifecycle to validate solution has met requirements as documented and providing feedback on testing results.
• Conducting needs assessments calls and product demonstrations with prospective customers.
• Able to effectively facilitate user group sessions, requirements gathering workshops with a variety of participants from both business and technology.
• Operates as a liaison between technical personnel and the appropriate Client and / or account teams.
• Works across various technical towers to ensure the best solution is implemented and that timely implementation is achieved.
• Supports team information sharing and on-boarding of colleagues as the team grows.
• Provides input on processes, procedures, or new approaches.
• Have the ability to work independently and be very focused on meeting deadlines and exceeding customer expectations.

ServiceNow Business Analyst Mandatory Technical Skills Required:

• Excellent written and verbal communication skills.
• At least three (3) years of professional experience in a relevant business analysis/product management position (ServiceNow)
• At least 2+ years of experience within HRSD module.
• Demonstrated ability to manage multiple stakeholders from across the Enterprise.
• Proven ability to work in a fast-paced, challenging environment in which you may be expected to assume multiple simultaneous responsibilities.
• Solid technical aptitude specific to ITSM tools.
• Track record of successful customer-facing engagements, self-starting skills.
• A high degree of proficiency using Microsoft Tools
• Working knowledge of Jira or other scrum tools
• Applicants should be willing to support global product deployments, working across different time zones.
• ITIL knowledge and experience.

Domain Knowledge Required for ServiceNow Business Analyst:

• Strong ITIL V3 or above (Minimum ITIL foundation certification preferred)
• ServiceNow CSA certified. Good to have CIS-HRSD certifications.
• Exposure to Cloud technologies is good to have.
• Excellent English Communication/Presentation skills (Oral & Written).
• Perform duties with limited supervision
• Ability to multi-task and work under strict deadlines
• Ability to respond quickly to problems and changes

Soft Skills Required:

• JavaScript, MySQL
• German language (Good)
• ServiceNow Development
• Excel, Word, PowerPoint Knowledge
• Release Management
• Training experience.

Benefits and About NETConnect Global:

Why NCG?

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!

What We Offer:

• Career and competence support.
• Clearly defined career paths
• Personal Accident Policy
• Paid Maternity Leave and Paternity Leave
• Employee Assistance Program
• Gratuity
• Relocation Assistance
• Open Door Policy
• Disability Income Protection
• Equal Employment Opportunity