ServiceNow PPM/ITBM Developer

Experience: 5-8 years

Notice Period: Immediate joiners required ( 15-30 days max)

Qualification: Graduate

MODE OF WORK: Hybrid

Job Summary:

As the Service Now Developer, you will create and customize core applications specifically in PPM/ITBM module on the Service Now platform. You would develop custom applications within the Service Now platform from the ground up, using Create Now. You would also administer a Service Now instance, including the delegation of groups, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates of all other existing solutions requiring revisions.

Service Now PPM/ITBM Developer Primary Responsibilities:

• Configure/Code Service Now PPM modules – Idea, Demand, Project, Tasks, Resource Plans, Time cards, Financials, Cost plans, benefit plans, etc. based on business requirements to facilitate rollout of new functionality, interfaces, modules and other items such as UI and Workflow configuration
• Collaborate effectively with other Service Now administrators/developers to develop solutions and handle general updates and configuration changes/requests
• Hands-on experience in Service Now scripting like Client Scripts, UI Policy, Business Rules, Script Include, Script Action, UI Actions, Workflow and various activities, Catalog Item, UI Script, ACL’s, inbound email action, Service Portals.
• Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
• Experience in Integration (SOAP Web Services, Scripted Web Services, Direct Web Services)with 3rd party tool is desired 6. Ensure appropriate application, tool and processes are in place to have a development/test/production environment that is reliable and reproducible
• Ensure application configuration consistency across development, stage, testing, sandbox, and production environments 8. Participate in ongoing production support and end user support.
• Experience in cloning, patch upgrade and release upgrade activities
• Experience in handling issues encountered on production. For ex – log debugging, notification issues, user administration, integration issues etc.
• Knowledge about update set deployment for Production Releases.

ServiceNow PPM/ITBM Developer Mandatory Technical Skills Required:

• Minimum of 3 years working as Service Now Developer.
• Developer experience in Service Now tool (JavaScript knowledge required).
• Excellent written and verbal skills. Must be able to communicate well with all areas of the business.
• A fundamental understanding of ITSM, ITIL or CMDB, Service Catalog
• Experience in Web technologies (Web Services, XML, Ajax, HTML, CSS).
• Experience working with CMDB (configuration management database)
• Knows how to translate business problems into software & technical requirements
• Core Service Now ITSM tool Knowledge (Administrator/Development) (Min 3 yrs. core experience in the tool)
• Solid Experience with Linux and fundamental internet services (DNS, mail, Apache/Tomcat)
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, http, etc.)
• Exposure in component integration (SSO,LDAP etc.)
• Experience in Application UI, Work flow Configuration
• Working knowledge of Perl/Python/JavaScript is desired
• Knowledge on version upgrade and deployment.

Domain Knowledge Required for ServiceNow ITBM Developer:

• Strong ITIL V3 knowledge (Minimum ITIL foundation certification preferred)
• Certified in ServiceNow CSA, CAD, CIS - PPM
• Exposure to Cloud technologies desired
• Excellent English Communication/Presentation skills (Oral & Written).

Technical Skills Required:

• MySQL database
• Linux Administration
• German Language (Good)

Benefits and About NETConnect Global:

Why NCG?

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!

What We Offer:

• Career and competence support.
• Clearly defined career paths
• Personal Accident Policy
• Paid Maternity Leave and Paternity Leave
• Employee Assistance Program
• Gratuity
• Relocation Assistance
• Open Door Policy
• Disability Income Protection
• Equal Employment Opportunity