Networking Subject Matter Expert

Type: Work from Office

Location: Bangalore & Mumbai

Notice Period: Immediate to 30 Days

Experience: 5 -10 Years

Job Requirements: The engineer will be part of a 24/7 Multivendor datacenter operations team and will be directly responsible for managing datacenter projects.

Networking Subject Matter Expert Key Responsibilities:

• Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process.
• The position involves taking a leadership role with customer teams and internal teams to resolve problems.
• The job also involves leading communication between technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction.
• Strong and solid concepts on Networking, Security and Load-balancing.
• Share Datacenter ‘Best Practice’ among other Technology peers & Teams in the GMS community and be required to actively look for and identify pro-active / issue prevention opportunities where these presents themselves.
• Capable of working constructively in a highly pressurized environment. Willing to work after office hours to manage critical customer escalations when necessary 24x7 availability as required for ‘Out of Hours’ (OOH) coverage. Demonstrates the ability to work with and be sensitive to other cultures.

Knowledge & Skills:

• Provide support in the areas of Network and Network security products like Cisco, Comware, Aruba, Checkpoint, Palo Alto, Fortinet, F5 etc.
• Operate, Administer and Govern customer setup.
• Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
• Participate in after-hours remote support rosters.
• Technical writing skills will be required to publish Issue resolution documents (KM & KT)
• Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
• Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)
• Participate/Drive ITIL based change management, Problem management, incident management.

 Experience:

• 5+ years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers, switches, firewalls etc.
• Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region.
• Demonstrate strong written and verbal communication skills. 

Certifications:

• Ideal candidate will be trained & certified in multiple networking technologies.
• ITIL Foundation certification preferred.
• Knowledge of Remote Support and Remote monitoring processes and concepts
• Knowledge on Service Now

Benefits and About NETConnect Global:

Why NCG?

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!

What We Offer:

• Career and competence support.
• Clearly defined career paths
• Personal Accident Policy
• Paid Maternity Leave and Paternity Leave
• Employee Assistance Program
• Gratuity
• Relocation Assistance
• Open Door Policy
• Disability Income Protection
• Equal Employment Opportunity