Networking Support Lead

Location: Bangalore

Experience: 3-6 Years

Notice Period: Immediate Joiners Only

Overview:

The Networking Support Lead plays a critical role in ensuring the seamless operation of networking products and services for our clients. This position is integral to the success of our team, providing leadership in technical problem management and fostering strong relationships with both customers and internal stakeholders. As part of a dynamic team, you will have the opportunity to grow your technical expertise and leadership skills while contributing to high-impact projects that enhance customer satisfaction and operational efficiency.

Requirements:

Education:

• Bachelors degree in Engineering (BE/B.Tech) or a related field.
• Preferred certifications in networking technologies (e.g., Riverbed, F5, Bluecoat, VMware NSX).

Experience:

• 6+ years of demonstrated experience in network troubleshooting and support for networking products such as routers, switches, wireless controllers, and firewalls.

Technical Skills:

• Core knowledge of Cisco networking products.
• Familiarity with one or more of the following: F5, Riverbed, Bluecoat, Checkpoint.
• Proficiency in network management and troubleshooting.
• Understanding of network technologies including Routing, Switching, Security, and Network Management.
• Knowledge of BGP, OSPF, MPLS, L3VPN, MP-BGP, Data Center technologies (Cisco ACI, Cisco Nexus), and Cloud technologies (AWS, Azure, Google Cloud, SDN/SDWAN).
• Technical knowledge of Windows, Linux, and other operating systems.

Soft Skills:

• Strong written and verbal communication skills.
• Excellent customer focus and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Team player with a service-oriented mindset and high analytical skills.

Responsibilities:

• Provide troubleshooting and support for customers and engineers in networking and related areas.
• Lead technical problem management and resolution efforts, collaborating closely with end customers and support staff.
• Develop and communicate action plans for investigating and resolving complex issues.
• Participate in after-hours remote support as needed.
• Identify and contribute to projects aimed at improving product support, customer satisfaction, and team efficiency.
• Contribute to the improvement of team performance metrics.
• Produce technical documentation and issue resolution documents.
• Engage effectively with both technical and non-technical stakeholders, driving discussions and solutions.
• Foster relationships with colleagues from diverse backgrounds and locations.

Benefits:

• Comprehensive healthcare coverage.
• Paid time off and flexible work arrangements.
• Opportunities for professional development and training.
• A collaborative and inclusive workplace culture that values diversity and innovation.
• Additional incentives and recognition programs to reward outstanding performance.

About Us:

NCG is committed to delivering exceptional service and support to our clients. We foster a culture of collaboration, innovation, and continuous improvement, ensuring that our team members have the resources and opportunities they need to thrive in their careers. Join us in making a difference in the world of networking support!