Linux Engineer

Location: Bangalore

Experience: 6 – 12 Years

CTC: 12 – 18 LPA

Job Summary:

As a Linux Engineer at NETConnect Global (NCG), you will be part of a dedicated team responsible for providing advanced technical support for Linux products and technologies. Your expertise will be critical in resolving high-risk issues, ensuring system performance, and delivering superior solutions to our customers.

Key Responsibilities:

• Resolve customer issues via telephone, email, or remote sessions.
• Reproduce and troubleshoot issues in-house, providing timely responses.
• Conduct regular follow-ups with customers, offering recommendations, updates, and action plans.
• Identify and escalate issues to vendors following Standard Operating Procedures.
• Utilize internal resources, including knowledge bases and forums, to provide effective solutions.
• Collaborate with other Centers of Excellence (CoE) and hardware teams to diagnose and isolate complex issues.
• Maintain high-quality documentation, adhering to SLA timeframes and operational metrics.
• Manage incident resolution, including leading team members on complex cases.
• Oversee escalation management and participate in formal escalations during crises.
• Perform proactive and reactive problem management, including trend and root cause analysis.
• Independently prepare and review change records, conducting risk and impact analyses.
• Apply patch and security updates as per policy, monitoring for compliance.
• Ensure accurate entries in the Configuration Management Database (CMDB).
• Design solutions to meet complex customer infrastructure needs.
• Participate in and lead internal and customer projects, including knowledge transfer.
• Build strong customer relationships, becoming a trusted advisor.
• Collaborate effectively as part of a team, leading operational processes and policies.

Mandatory Skills:

• Strong knowledge of installing, configuring, troubleshooting, and administering all flavors of Linux.
• Experience in Linux vulnerability assessment and mitigation.
• Knowledge of patch deployment solutions like Redhat Satellite and Oracle Linux Ksplice.
• Working knowledge of Redhat and Oracle Enterprise Linux.
• Troubleshooting networking issues effectively.
• Strong understanding of cluster services, including Oracle RAC clusters.
• Familiarity with SAN technologies and converged solutions.
• Knowledge of HP Servers (Blade, Rackmount) and Virtual Connect OS management.
• Experience in disaster recovery planning and conducting DR tests.
• Capability to prepare service delivery reports and participate in customer meetings.

Eligibility & Qualification:

• Bachelors degree in Engineering or equivalent.
• Minimum 10 years of experience in an enterprise technical support environment.
• Relevant certifications such as RHCE, Oracle Enterprise Linux, or ITIL will be advantageous.
• Flexibility to work in a 24/7 support environment.

Benefits and About NETConnect Global:

Why NCG?
Joining NCG means contributing to a shared ambition for a reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!

What We Offer:

• Career and competence support
• Clearly defined career paths
• Personal Accident Policy
• Paid Maternity Leave and Paternity Leave
• Employee Assistance Program
• Gratuity
• Relocation Assistance
• Open Door Policy
• Disability Income Protection
• Equal Employment Opportunity