L2 Support Analyst

May 6, 2022
Application ends: July 5, 2022
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Job Description

Location- Mumbai

Experience: 3-6 years

Notice Period- Immediate- 30days

Qualification: Graduate

Salary: 12 – 14 LPA


  • Ability to understand the incident & problem management .
  • Apply technical expertise of Unix and ORACLE
  • To articulate ,report and communicate effectively with Clients on incidents/problems
  • Ability to perform in-depth Analysis of Incidents/problems to identify Root cause and Permanent Fixes
  • Create clear and concise Knowledge documents and ensure maintenance of the same
  • Provide guidance and support to team members
  • Responsible for delivering project on time
  • Ensure close working relationship with Functional and development teams
  • Review teams work in technical design, coding , unit testing and documentations
  • Perform staff scheduling level2 support during normal business hours and on-call supports
  • Impart Training to other Staffs
  • Co-ordinate with the L3 support teams
  • Exhibit Flexibility in all spheres including working in shifts and Holidays


Engineering Graduate in any discipline or Masters in Information Technology

Experience Band:

Overall 3-5 Years of IT experience of which 2 years minimum should be on Application Production Support/ Maintenance.

Skills Required:

  • Major working experience on Unix / Linux
  • Good Knowledge on Unix/Linux and Oracle, PL/SQL, Shell scripts
  • knowledge on Schedulers like Autosys
  • Knowledge on SAP Business Object BI4.2
  • Strong written and verbal communication skills
  • Able to work in shifts and flexible hours on request
  • Self-motivated, with strong ability to work both independently and with the team
  • Strong Analytical skills

Preferred to have:

  • Knowledge on Java, WebSphere
  • ITIL Certificate
  • Development/ Support experience in banking platform
  • Knowledge of MF COBOL, Informatica