Incident Management

December 15, 2021
Urgent
Application deadline closed.

Job Description

Location: – Bangalore 

Qualification: Graduation

Notice Period – 10-20 Days

Salary:  4-8LPA

Experience required: 2-3 years 

About the role / Description: 

An incident is an event that could lead to loss of, or disruption to, an organization’s operations, services or functions. Incident management is a term describing the activities of an organization to identify, analyze, and correct hazards to prevent a future re-occurrence 

Skills and Requirement:  

Incident Management, ITIL,  

Responsibilities:   

  • Overseeing the incident management process and team members involved in resolving the incident. 
  • Responding to a reported service incident, identifying the cause, and initiating the incident management process. 
  • Prioritizing incidents according to their urgency and influence on the business. 
  • Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures. 
  • Collaborating with the incident management team to ensure that all protocols are diligently followed. 
  • Logging all incidents and their resolution to see if there are recurring malfunctions. 
  • Adjusting the incident management process as required to ensure its effectiveness. 
  • Communicate with upper management if major issues are found in the IT system. 
  • Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.