Cloud & Infra Practice Lead

Location: Bangalore

Experience: 8-11 Years

Notice Period: 30 Days

Job Requirements:

This is a Unique Leadership Opportunity for individuals who are aspiring to grow the business in Cloud & Infrastructure Services Area:

• Responsible for setting, leading, and managing the Delivery, P&L (Top & Bottom Line) Strategy for a region/SBU of the company’s Digital Infrastructure Services Practice
• Work closely with matrix service lines to align vision and strategy and partner with field teams on the execution
• Collaborate with senior management and executives of Other Practices, sales, and COES for the execution of engagements, and projects where required
• Be Part of the Core team either to incubate or develop or standardize the delivery models (e.g. Managed Services, Shared Services, Professional services, etc)
• Incubate new business ideas and convert them into revenue/growth opportunities
• In Existing Customer Base by bringing in World Class Customer Experience thru the delivery Excellence and Transformation Based Delivery
• Ensure the success and growth of Cloud & Infrastructure Services by partnering with Sales, Customer Success and Delivery teams. Growth is achieved through creating account planning/growth strategy for existing accounts, and responsible for collaborating with Account Managers/Customer Success Teams.
• Responsible for partnering with the Customers, bringing innovative/Transformation Ideas into existing accounts to achieve High Customer Satisfaction
• Partner with Sales and Customer Success team Leaders to improve sales /revenue pipeline-building initiatives. Aid Sales and Customer Success teams with meeting and supporting client needs, along with thinking through and implementing creative sourcing strategies.
• Should have a deep understanding and expertise in Cloud & Infrastructure services and be able to leverage their experience in a corporate environment to add value in a multitude of technologies and environments to drive the business growth

Responsibilities:

• Delivery/Customer Experience
• Responsible for the successful execution of Cloud Transformation and Managed Services Programs
• Responsible for Bringing World Class Customer Experience by collaborating with the Delivery/Program Management teams
• Ensure all the new projects are landed safe
• Regular governance of all the programs
• Risk Management

People

• Demand Planning, Fulfilling
• Career Planning
• Performance Management

Growth Initiatives:

• Strategize, help grow the existing portfolio of accounts by collaborating with Solutions and Account/Customer Success Teams
• Account Planning
• Deal Strategy, RFP/RFI, Proactive Bids solution assistance and help win the deals

What skills and experience must you have to be successful in this role?

• Bachelor’s Degree or equivalent in Information Technology, Computer Science or other
• 8+ Years of relevant work experience
• Knowledge of the consulting organization, team structure, operations, delivery models, project implementation and talent pool
• Deep understanding of Cloud & IT Infrastructure technologies
• Have an understanding of the Public Cloud Providers Partner Ecosystem (i.e. AWS, Azure, GCP, etc) – Preferable
• Demonstrated successful prior experience in large delivery, a cluster of accounts, with P&L Ownership
• Entrepreneurial approach to business, team and client interactions
• Proven experience in delivering transformation and Managed Services programs
• Outstanding demonstrated verbal and written communication
• Excellent interpersonal and client relationship skills
• Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• Create and present technical customer presentations, consulting workshops, and proofs of concept.
• Ability to interpret customers and develop strong technical solutions aligned with Business Value.

What We Offer: 

• Career and competence support.
• Clearly defined career paths
• Personal Accident Policy
• Paid Maternity Leave and Paternity Leave
• Employee Assistance Program
• Gratuity
• Relocation Assistance
• Open Door Policy
• Disability Income Protection
• Equal Employment Opportunity