VMware Horizon View

Type: Work from Office

Location: Bengaluru

Notice Period: Immediate to 30 Days

Experience: 5 -10 Years

Mandatory Skills : Very Strong VDI Troubleshooting Experience(min 3-4 years) Experience with UAG, DEM & App Volumes Experience with Horizon Connection Server.

VMware Horizon View Qualification:

• Bachelor’s degree in Engineering (or Equivalent).
• Minimum 5 years of relevant experience in Enterprise Managed Service environment.
• Certification on the latest track of VMware VCP, ITIL is an added advantage.
• Flexible to work in 24/7 support environment.

VMware Horizon View Technical Skills:

• Experience in managing Horizon Connection Server
• Admin, Operate and Manage VMware Horizon View and vSphere Datacenter
• Experience in managing Unified Access Gateway (UAG)
• Experience in BLAST and PCoIP protocols
• Experience in golden image preparation for Windows and Linux Horizon desktops
• Knowledge on dedicated-assignment, floating-assignment pools, and automated pools
• Knowledge on Instant-Clone, RDS Desktop and Application Pools
• Experience in NVIDIA graphics cards configuration for Desktop Pools
• Experience in App Volumes, Application Packages.
• Experience in Writable Volumes
• Experience in Dynamic Environment Manager (DEM) profile management and its features.
• Experience in vCenter and ESXi.
• Experience in Horizon and vSphere upgrades.

VMware Horizon View Key Responsibilities:

• Resolve customer’s issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendor according to process guidelines.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community
  forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex
  issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard).
• Handle Problem Management, Post Incident Reviews and RCA.

Benefits and About NETConnect Global:

Why NCG?

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more! At NCG, you can explore excellent benefits designed to uplift and a solid community to upskill you. We have more benefits for you. Apart from our excellent work culture, we believe in flexibility and freedom. As a part of NCG, you will enjoy exclusive benefits that keep growing!

What We Offer:

• Career and competence support.
• Clearly defined career paths
• Personal Accident Policy
• Paid Maternity Leave and Paternity Leave
• Employee Assistance Program
• Gratuity
• Relocation Assistance
• Open Door Policy
• Disability Income Protection
• Equal Employment Opportunity