Head of Customer Success Key Accounts

Accounts
Bangalore, Chennai, Delhi, Mumbai
May 16, 2022
Office / Hybrid*
Urgent
Application deadline closed.

Job Description

Location- Delhi, Bangalore, Mumbai or Chennai

Experience: 10-12 years

Notice Period- Immediate joiners required ( 30days – if Serving notice max 45days )

Qualification: Graduate

CTC: 18-20 LPA

WFM/Onsite/Hybrid : Hybrid

Job Description Responsibility

Financial

Meet team revenue goals from the portfolio of accounts

Work with stakeholders to ensure timely billing and collection

Ensure contract renewal

Customer

Work with customer sponsors to drive utilization of platform and services using innovative

campaigns for engagement and customer satisfaction

Ensure reviews, governance and monitoring of service delivery

Build and expand penetration and impact in a portfolio of accounts (Trusted partner)

cross/up sell value added solutions

Build deep connects between 1to1 and customer across senior management in stakeholders

Employee Wellness, HR besides procurement and finance for strategic relationships and

collaboration

Team

CSM team reports engagement, and capability development

Build best practices and knowledge share on launch, awareness, engagement and adoption

Support strategic initiatives where needed

Job Description – Key stakeholders (collaboration)

Internal

Other CSM Team members and leadership

Counselling and Content team

Finance & Accounts

Customer

Sponsor /Sr Sponsors (Buyer) – Employee wellness, HR (Compensation and Benefits), Talent

retention engagement, Recruitment)

C- suite Chief Medical Officer, CHRO

Procurement, Contracts, Finance (on administrative side)

Job Description – Profile

Experience

10 + years of experience in working in and engaging in corporate

Any knowledge and exposure in HR/Employee Engagement (ideal)

Build, nurture and lead a team

Capability

Ability to build and handle middle. senior management relationships

Experience in driving enterprise service delivery

Business growth and impact track record in customer service

Background

Passionate about impacting lives and enhancing engagement at the workplace

Strong People orientation and empathy

Others

  • Any qualification/experience in HR/Psychology/ Customer Service (ideal)
  • Location (Delhi, Bangalore, Mumbai or Chennai)
  • Work from home
  • Open to moderate travel
  • Reporting – Chief Customer Success Officer

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