Location : Pune
Salary: 2- 3 LPA
Experience Range: 0-1Yrs
Notice Period : immediate to 30days
- Excellent communication skills (Global)
- We can look at freshers also with any graduation. We are open to take Diploma holders as well with few years of experience.
L0: CMD, Event Monitoring
- Is responsible to log and dispatch cases, provide status updates and route cases
- appropriately to the right queue as per the defined SLA.
- Handling of misroute calls and cases
- Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
- Order parts wherever applicable as an exception OR as a part of customized
- Handling of customer escalations and interacting with level 1 & level 2 teams,
- trade teams & partners using standard or customized processes, region resource
- control teams, onsite engineers, partners and logistics teams.
- Event management of cases wherever applicable for all Cases defined with
- specific priorities and severities
- Escalation management for customers who log cases only through access teams
- wherever applicable.
- Entry point for all cases and calls is through Voice, email and E-tickets l, for ESSN,
- IPG, PSG and MV products