CMD L0 Event Monitoring

April 26, 2022
Application deadline closed.

Job Description

Location : Pune

Salary: 2- 3 LPA

Experience Range: 0-1Yrs

Notice Period : immediate to 30days

Must have:

  • Excellent communication skills (Global)
  • We can look at freshers also with any graduation. We are open to take Diploma holders as well with few years of experience.

L0: CMD, Event Monitoring

  • Is responsible to log and dispatch cases, provide status updates and route cases
  • appropriately to the right queue as per the defined SLA.
  • Handling of misroute calls and cases
  • Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
  • Order parts wherever applicable as an exception OR as a part of customized
  • process
  • Handling of customer escalations and interacting with level 1 & level 2 teams,
  • trade teams & partners using standard or customized processes, region resource
  • control teams, onsite engineers, partners and logistics teams.
  • Event management of cases wherever applicable for all Cases defined with
  • specific priorities and severities
  • Escalation management for customers who log cases only through access teams
  • wherever applicable.
  • Entry point for all cases and calls is through Voice, email and E-tickets l, for ESSN,
  • IPG, PSG and MV products