Junior Customer Success Manager

April 5, 2022
Application deadline closed.

Job Description

Location: Bangalore

Experience Required: 2+ Years in Account and Relationship Management roles

Qualifications Graduate/MBA with over 2+ years experience driving account management


Compensation range Annual CTC of 6L (80 Fixed, 20 Variable)

B2B Experience is a must

Working with the HR community and having experience in wellness/recruitment/travel solutions is good to have the skill

Job Responsibility:

  • At 1to1help we define customer success basis follows focus areas.
  • Build and expand penetration and impact in a portfolio of accounts (Trusted partner)
  • As a customer success manager, you will be the custodian of a portfolio of sponsors (Accounts) and will
  • be responsible to own the P&L, Impact and Retention of that portfolio
  • Ensure 20-30% growth in revenue within the portfolio (Cross-sell, upsell)
  • Ensure 98% Renewal of revenue in the portfolio
  • Drive strategic relationships and collaborate with customers in driving utilization of our platform and
  • services basis benchmarks and metrics
  • Become a trusted partner and generate 4.5+ CSAT Scores for the portfolio of accounts
  • Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales
  • Penetrate deeper into accounts/sponsors
  • Coordinate and collaborate and ensure customer delivery and customer success
  • Adhere and drive automation and process-driven customer delivery
  • We think how you do something is as important as what you do hence:
  • Ensure processes are followed key indices are met
  • Being organized and efficient is critical
  • Being conversant with tools and digital approaches to deliver outcomes is key
  • Ensure the teams are trained to become consultative and product-oriented and are able to provide high
  • levels of partnership and advice in Emotional Wellbeing for the Sponsors
  • Leverage data and provide insights and innovation
  • Collaborate with various teams to ensure innovative and impactful service delivery
  • Create the right metrics present impact and deliver outcomes for sponsors
  • Leverage data to cross-sell products and innovative ideas for customers
  • Provide advisory insights and programs to manage the emotional well-being of the sponsors
  • Be the driver of creating Psychologically Safe and Emotionally strong organizations
  • Be a champion of change and transformation
  • Be a quick learner
  • Good communication and listening skills
  • Ability to immerse in product and the domain
  • Ability to be action and outcome-oriented
  • Team Player