Voice L2

Job Description

Experience: 4-5 years

Educational Qualification: Bachelor degree in Computer Science or related field

Salary: 3- 7 LPA

Location: Mumbai

Key Technical Skills: Solarwinds, Video Servers, Video devices, ITIL

Roles & Responsibilities:

• VOIP Support (Cisco)
• Cisco Call Manager, Cisco Unity Connection, Call Routing with MGCP & H323 Protocols

Direct Responsibilities:

• Voice incident troubleshooting and escalation to L3
• BAU support operations in Voice Domain
• Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes
• ITIL and Change Management experience
• Minimum of 4 to 5 years experience covering Voice technologies
• Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC
• Strong knowledge of Video Servers (VCS, Expressway)
• Strong knowledge of Video devices (SX-20, Cisco kit)
• Basic Technical knowledge of Network and Telecom infrastructure.
• Knowledge of Traffic analysis tools: Solarwinds, Netflow, and Wireshark.
• ITIL and Change Management experience
• Contributing Responsibilities
• SOP creation, OPC, other business supporting documentation Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.