Service Delivery Manager

August 18, 2021
Application deadline closed.

Job Description

Location: Noida

Experience required: 12-15 years

Job Function / Technology: Project management, service delivery

About the role / Description:

You will be responsible for making sure that services are being seamlessly delivered to the clients of an organization. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.

Skills and Requirement:

  • Strong leadership skills to motivate and lead the team effectively Identify and cross-train team on multiple technologies required to utilize team members effectively.
  • Have a very good technical knowledge in IT security devices like firewall, IPS, IDS, DLP, and other products, including cloud environment
  • Work as a part of the team to ensure team members have understood requirements clearly.
  • Good analytic skills are required to interpret information from numerous sources to prepare reports.

Responsibilities:

  1. Establish delivery process and improve customer experience
  2. Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line or function and geographic responsibilities.
  3. Work with their teams to determine necessary activities to deliver projects throughout the given service line or function successfully.
  4. Ensure that the right type and number of resources are required to fulfill the shift requirements.
  5. Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution.
  6. Holding the teams to the highest standards, project discipline, and accountability.
  7. Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams..
  8. Supervise Staff and handle their technical and non-technical queries.
  9. Act as a bridge between client and team and identify all new requirements.

Benefits and About NetConnect Global:

Why NCG?

WHO WE ARE DRIVES WHAT WE DO!

We Don’t build the organization; we create an everlasting family. Our people express a sense of winning together when times are good—and sticking together when times are tough.

Are you a Doer or Achiever?

Well, at NCG, our doors are Open for Doers and Achievers alike. We are a Cult where we create, innovate, learn and Contribute in a comfortable, transparent, and fair environment.

Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more!