Technical Lead Technical Manager Cisco, Pulse Secure, Broadcom

August 18, 2021
Application deadline closed.

Job Description

Location: Noida

Experience required: 8-10 Years

Job Function: Cisco, Pulse Secure, Broadcom

About the role / Description:

You will be responsible for overseeing and evaluating the work processes of a team of technical personnel. You must implement best practices to streamline operations that involve, software development, engineering tasks, product release, and troubleshooting technical issues.

Skills and Requirement:

  • Hands-on working experience on Cisco firewalls.
  • Remarkable exposure to different products on Cisco and other technologies.
  • Ability to handle all escalations in a client environment.
  • Creative with problem-solving techniques.
  • Strong communication skills to interact directly with the client.

Responsibilities:

  1. Work in a 24×7 shift.
  2. Handle L4 level escalations and act as a technical architect for changes in the environment.
  3. Interact with customers for any new change and document associated risks.
  4. Discuss with the clients of new enhancements, which are possible with tools in the environment.
  5. Understand network architecture and help customers improve overall security infrastructure.
  6. Work with the internal team to fix problem tickets.
  7. Create relevant reports.
  8. Report all important issues to Service Delivery Manager so that risks get identified before they escalate.
  9. Upgrade IOS and patches as per schedule.
  10. Handle all changes as per the change management process.

Benefits and About NetConnect Global:

Why NCG? 

WHO WE ARE DRIVES WHAT WE DO! 

We Don’t build the organization; we create an everlasting family. Our people express a sense of winning together when times are good—and sticking together when times are tough. 

Are you a Doer or Achiever?

Well, at NCG, our doors are Open for Doers and Achievers alike. We are a Cult where we create, innovate, learn and Contribute in a comfortable, transparent, and fair environment. Joining NCG means contributing to a shared ambition for reliable work culture, tackling extraordinary technological challenges in multicultural teams, preserving your work/life balance, and more!