NSS Engineer

Job Description

Education

Must – Engineering, Telecommunications, Computer Science or any Professional degree

Professional Experience

Must – 2 to 5 years of industry experience in networking or telecommunication domain

Must – knowledge on change management process

Must – knowledge on raising & managing changes on tools

Nice to have – Exposure to multinational environment

Technical, Systems

Must – Should have knowledge on networking technologies and systems utilized in global WAN and LAN Business to business communications and IT systems environment.

Must – Knowledge of routing protocols, systems, communications interface, circuit knowledge and network

Nice to have – CCNA Routing & Switching Certification Nice to have – Use of Excel and other applications that could be used for reporting

Soft skills

Must – Ability to engage, lead conference calls / meetings, with good interpersonal skills

Must – Ability to work under pressure and speed, meet deadlines

Must – Open minded and willing to learn, confident and contribute

Nice to have – Worked in multicultural environment

Nice to have – Ability to influence, convince

Job Responsibilities

Job Purpose: Manage and deliver configuration changes on the IP backbone networks, performing technical feasibility study and end-to-end change management by coordinating with different stakeholders, provisioning and implementation teams, within the agreed SLA with internal / external customers.

– To validate and classify the change request according to its complexity defined in the Change catalogue

– Schedule and drive a weekly CAB (Change Advisory Board) meeting for the change approval process with the stakeholders

– Follow the agreed time as per SLA with the Customer

– To act as the SPOC for the process till change request is activated/completed

– To communicate the results to the internal customer and close the change record

– Monitor and report quality of first time right, on-time change implementation

– Raise the change request in tool & submit for approval

– Manage Project and bulk change requests using standard process and procedures

– Assess, prioritize, respond and report on time for expedite requests

– Willing to work in a 24×7 environment

– Good interpersonal & knowledge of written/spoken English language. French language skills would be helpful but not mandatory.

– Good time management, and organizational skills.

– Ability to work under pressure to deal with multiple tasks.

– Ability to provide exemplary customer-focused support in a fast-paced environment.

– Willingness to learn and expand knowledge with a strong focus on Technical/soft skills.

– Team work, uses a team approach to solve problem when appropriate.

– Capable and motivated to upskill self technically, as per the business need