Location: Noida & Gurgaon
Experience required: 7 Years
Job Function: Technology
About the role / Description
The Advanced Customer Services (ACS) is a unit within Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle’s customers through annuity-based service contracts and project-based one-time services. Large Oracle customers typically request ACS services that require the utmost attention to real mission-critical applications and processes. ACS covers the majority of large-scale Oracle customers.
Oracle Advanced Customer Services provides unmatched, tailored support that ensures the organization’s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment. ACS is industry-leading expertise with the highest customer satisfaction to support an organization’s business every step of the way
Skills and Requirement:
Minimum 7 years of experience in Oracle Identity and Access Management administration
Responsible for installation, upgrade, configuration, troubleshooting, and ongoing maintenance of Oracle Identity and Access Management on UNIX/Linux environment.
Demonstrated expertise with trouble shooting Oracle Access Manager, Oracle Identity Manager and Oracle Unified Directory on Unix/Windows systems.
Experience in documenting standard operating procedures (SOP) and work instruction (WI) to perform pre and post production support activities
Resolves problems with IDM in the production environments. Analyzes the incidents and changes to ensure that they efficiently use IDM suits and recommends appropriate changes as necessary.
Understanding of Enterprise directory architecture and design including directory schema, namespace and replication topology experience
Experience preferred in the following areas: Role Based Access Control, User Access Certification, Web Single Sign-on, Federated Identity
Experience in JDBC, well versed with API, Web Services and JNDI
Experience in Java development
Knowledge of federated identity and web services security concepts such as SAML, WS-Federation, and WS-Security a plus· Analyzes the need for system back up, security, restart, and recovery, balancing and controls; recommends approaches for meeting these needs.
Knowledge on Performance tuning of OIM, OAM, OUD, WLS Ensure that service level objectives are delivered and meet stakeholder expectations for quality.
Must be able to manage project task execution independently and get all associated team members to deliver their tasks on time, both with and without direct authority.
Must be self-motivated, work independently or as part of a team, able to learn quickly, meet deadlines and demonstrate problem solving skills.
Able to provide 24×7 shift support as assigned.
Demonstrated ability to perform competently under pressure, handling interruptions and changes without losing productivity